Campaign Management

Reach large audiences quickly and effectively

Easy to setup

Create new campaigns in less than 30 seconds. Choose your filters, select your data and start your campaign.

Various configurations can be set:

  • Team access

  • Available outcomes

  • Maximum dial attempts

  • Retry delay

  • Agent wrap up time

  • Outbound number randomisation

  • Turn auto-dialing on/off

Real-time Dashboards

Odoo CMS - a big picture

Visually appealing graphs that are specifically designed to be on display inside your contact centre for all of your staff to see. This increases visibility and productivity.

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Agent Dashboard

See which agents are online and when they clocked in today. Also see statistics about the number of inbound and outbound calls made for today.

Listen / Whisper / Barge functionality allow managers to check on agents at any time.

Multiple channels

The campaign manager is fully integrated with Voice / SMS / Email. The setup is roughly the same and with each of these campaigns, managers are able to pull powerful reporting based on the outcomes.

Voice

SMS

Email